Refund policy

Return and Refund Policy

At Balqis Modest Essentials, we are committed to providing quality products and a pleasant shopping experience.

Return Period

You have 14 days from the date you receive your order to exercise your right of withdrawal and request a return.

Return Conditions

To be accepted, the item must be:

unworn and unused;
in its original condition;
accompanied by any original tags;
returned in its original packaging.

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

For hygiene reasons, items showing signs of use, or which have been worn, washed or damaged, cannot be returned.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised.

This applies in particular to Gift Boxes that have been personalised specifically at the customer’s request.

Refunds

Where the right of withdrawal has been validly exercised, BALQIS Modest Essentials will refund the amounts due in accordance with applicable law, using the same payment method used for the original order, unless the customer expressly agrees to another method.

The refund will be made no later than 14 days from the date on which BALQIS Modest Essentials is informed of the customer’s decision to withdraw.

For the sale of goods, the refund may be withheld until the products have been received back or until the customer provides proof that they have been sent back, whichever occurs first.